Claim Center

What to do in the case of a loss?
When you have a loss or possible claim, contact us as soon as possible. Our licensed insurance agents and customer service staff are here to help guide you through the claims process. Call us anytime, day or night. After normal business hours, you may desire to contact the insurance carrier directly.  Although we prefer you contact our office first, you may also file a claim directly with your insurance company.

 

What information do I need when I call you about a loss?
We can access most of your policy information by your name and address. You should provide your policy number if it is readily available.

Be prepared to provide as many details as possible such as:

  • Type of loss i.e., auto, home, business
  • Location, time and date of loss
  • Copy of police report if available
  • Name, address and phone number of other party, witnesses or passengers involved 
  • Description of damage 
  • How the loss or accident happened 
  • Estimate of damage if already obtained.

What do I need to do until help arrives?
Most insurance policies require that you take reasonable measures to prevent further loss. In some cases, you can do this yourself by shutting off the source of a water leak or putting a tarp over a hole in the roof, for example. If you need help, we can provide you with a list of qualified professionals for special needs such as fire and smoke damage.

How can I tell if I have a covered loss?
Call our office to discuss any loss you may have. We can help you determine if you have a covered loss.

Contact us
If you require further information on how to file a claim or If you are looking for a coverage not listed on our website, to contact us at:

Depew, New York Office
2301 George Urban Boulevard, Depew, New York 14043

Phone and Fax

Local (716) 837-3943
Out-of-State (800) 837-3943, pin # HELP (4357)
Fax (716) 836-3356
pstewart@emsinsurance.com

The links to the right side of this page will allow you to report a claim online to our agency 24 hours a day.